Our quality and warranty

Our quality

Our quality and warranty Since the establishment in 1942, we at Takano Woodworks have produced our products only at our own factory located within the head office. Furniture with quality is a practical tool that allows us to spend comfortable life. In addition to functionality like a smooth movement of drawers and doors, the attractiveness of appearance is important. Takano Woodworks has been producing quality furniture using state-of-art machines that allow us to make an adjustment within a range of 0.1mm as well as the techniques of well-experienced furniture craftsmen. We especially pay greater attentions to the process of painting and the finish of the production, which put great impact on the appearance of the products. We use different natural wood for the surface of furniture. Therefore our experienced craftsmen use their own hands to emphasize the characteristics, beauty and taste of each natural wood. Always listening to the voice of our customers, we repeat amendments and upgrade to the specifications in details in order to produce high quality furniture that can be used comfortably for years.

Our quality

Since the establishment in 1942, we at Takano Woodworks have produced our products only at our own factory located within the head office. Furniture with quality is a practical tool that allows us to spend comfortable life. In addition to functionality like a smooth movement of drawers and doors, the attractiveness of appearance is important. Takano Woodworks has been producing quality furniture using state-of-art machines that allow us to make an adjustment within a range of 0.1mm as well as the techniques of well-experienced furniture craftsmen. We especially pay greater attentions to the process of painting and the finish of the production, which put great impact on the appearance of the products. We use different natural wood for the surface of furniture. Therefore our experienced craftsmen use their own hands to emphasize the characteristics, beauty and taste of each natural wood. Always listening to the voice of our customers, we repeat amendments and upgrade to the specifications in details in order to produce high quality furniture that can be used comfortably for years.

Our quality and warranty

About our five-year warranty system

All our furniture comes with a five-year warranty. In accordance with a period and conditions stated in the warranty certificate, we repair the product with problems for free of charge. Please see the following items for the details of the warranty and the repair service.

1
The period of the warranty applicable starts on the day of the issuance of a receipt or a delivery slip and it lasts for five years.
2
The products under the warranty refer to manufactured (ready-made) furniture (except display products, those on sale, and outlet items)
3
If you wish to use the warranty service, please provide us with a warranty certificate that comes with a product and a receipt or a delivery slip. * We do not re-issue the warranty certificate. Please carefully store documents including the warranty certificate, Instruction on Use, user’s manuals, receipts, delivery slips, etc.
4
The period of the warranty applicable starts on the day of the issuance of a receipt or a delivery slip and it lasts for five years. ・ A case where the customer did not present us with the warranty certificate and receipt, or a delivery slips, ・ A case where the furniture is used in a method against the Instruction on Use and User’s Manual, the furniture is used for different purposes, the products become faulty or damaged due to repair, alteration, conversion, dismantle by the users or other manufacturers. ・ A case of faulty or damage due to transfer or delivery by the customers after the purchase. ・ A case of faulty or damage due to natural disasters including fire, earthquakes, flooding, lightning, and so on. ・ Damage from insects from outside this product. ・ Deterioration occurred due to the characteristic of the product being used over years including the change of wood part, paint, peeling of sheets, cloudiness and change of colors of metal parts, ・ The change of appearances due to scratches and dirt that occurs during a use.
5
Our repair service is still available after a warranty period for fees. * We may not be able to repair some problems. Thank you for your understanding.